Refund Policy
Last updated: June 2026
This policy explains when and how you can be refunded on aman. Escrow protects your payment until you confirm delivery.
Scope
This policy applies to all purchases made through aman escrow between buyers and sellers on the platform.
Escrow protection
Your payment is held in escrow and is only released to the seller after you confirm delivery or the 3-day window after delivery expires.
When you can claim a refund
You can request a refund if the item never arrives, doesn't match the listing, or is defective or counterfeit.
How to request a refund
Open a dispute from the relevant order before funds are released, describing the problem. Our support team reviews the case and arbitrates.
Timelines
Funds release automatically to the seller 3 days after delivery if no dispute is open, so open any dispute within that window. Approved refunds are returned to the original payment method.
Exclusions
Buyer's remorse, damage occurring after delivery and confirmation, and service fees already charged are not automatically refundable.
Contact
For any refund question: [email protected].